Send a complaint Contact the published Finvexas support email with your name, account identifier, relevant dates, transaction references and the resolution you seek. Do not include passwords or full payment-card details. Review Support should acknowledge receipt, assign a reference, request relevant information and provide a reasoned response. Keep copies of correspondence and supporting records. Escalation The approved procedure must identify response deadlines, escalation contacts and any eligible external dispute body. This draft does not claim membership of an ombudsman or compensation scheme.