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SUPPORT · FINVEXAS
Finvexas Help Center
All Your Trading Queries Answered Here
General
How do demo trading accounts differ from live trading accounts?+
Demo accounts use simulated funds and are intended for practice. Live accounts, where available, use real deposited funds and are subject to verification, funding, margin and withdrawal requirements.
What are spreads in trading?+
The spread is the difference between the quoted buy and sell price. It can vary by instrument, market session, liquidity and market conditions.
What is margin in trading?+
Margin is the amount of account equity reserved to support a leveraged position. Required margin depends on the instrument, position size and effective leverage.
What does “going long” and “going short” mean?+
Going long means taking a position that benefits if the quoted market rises. Going short means taking a position that benefits if the quoted market falls.
What is a margin call?+
A margin call or margin warning occurs when account equity becomes low relative to the margin used by open positions. Additional funds or reduced exposure may be required.
What is slippage in trading?+
Slippage is the difference between an expected price and the price at which an order can actually be executed when markets move or liquidity changes quickly.
What is a take-profit order?+
A Take Profit level is a price instruction used to close an eligible position automatically if the market reaches the selected profit target.
How can I manage trading risks?+
Use conservative position sizing, review available margin, understand leverage, and consider Stop Loss and Take Profit levels where appropriate.
What is a stop-loss order in CFD trading?+
A Stop Loss level is a price instruction intended to close an eligible position if the market moves against the trade to the selected level.
What is a limit order?+
A limit order is an instruction to enter a trade only if the market reaches a chosen price or better, subject to market availability and execution conditions.
Account Details
How can I update my personal details?+
Open My Profile in the client workspace. Editable personal and contact fields can be updated there, while some verified details may require support review.
Where can I see my verification status?+
The Documents and Profile areas show the current verification state and any identity or residence documents already submitted.
Can I use more than one trading account?+
Where enabled, the Trading Accounts panel can show more than one account and allows you to switch the active account before trading.
How do I change my password?+
Open My Profile, select the Password tab, enter the current password and choose a new strong password.
Trading Accounts
What is shown in the Trading Accounts panel?+
The panel shows account type, account number, balance, equity, leverage and free margin for the accounts available to you.
Can leverage differ between accounts or instruments?+
Yes. Effective leverage can depend on account settings and symbol-specific rules. Always review the active account before confirming a trade.
How do I switch accounts?+
Open Trading Accounts and choose the account you want to make active. The header and trading controls update to reflect the selected account.
Can a demo account be withdrawn from?+
No. Demo balances are simulated and are not withdrawable.
Deposits
Where can I make a deposit?+
Open Payments or Deposit from the client workspace and choose one of the currently enabled payment methods.
Why do payment methods differ between users?+
Available methods can depend on the platform configuration, account status, region and payment-provider availability.
Where can I track a deposit?+
Deposit records and their current status appear in Payments history.
What information should I keep after paying?+
Keep the transaction reference or provider receipt until the payment has been confirmed in your account history.
Withdrawals
How do I request a withdrawal?+
Open Payments, choose Withdrawal, select an available method, enter the amount and provide the required destination details.
Why can a withdrawal be pending?+
Requests may require account checks, payment-method review or Operations approval before payout is completed.
Where can I see withdrawal status?+
The History tab in Payments shows submitted withdrawal requests and their current status.
Can demo funds be withdrawn?+
No. Demo balances are simulated and cannot be withdrawn.
Fees
What trading costs should I review?+
Review the live spread, any configured commission, overnight financing or swap, and any account-specific charges shown by the platform.
What are swap fees?+
Swap is an overnight financing adjustment that may apply when a leveraged position remains open across the provider rollover time.
Can spreads change?+
Yes. Spreads may widen or narrow as liquidity, volatility and market conditions change.
Where are payment fees shown?+
Payment or withdrawal fees, when configured, are shown in the relevant payment flow before submission.
Legal & Security
Where can I find legal documents?+
Use the Legal section in the public sidebar or footer to review the available platform agreements, policies and risk information.
How can I protect my account?+
Use a strong unique password, verify the website address, keep authentication codes private and avoid sharing remote access to your device.
What should I do if I notice unusual activity?+
Change your password from a trusted device and contact Finvexas support promptly with the relevant account details and approximate time of the activity.
Does trading involve risk?+
Yes. Leveraged trading can result in rapid losses. Review the applicable risk information and use position sizes appropriate for your circumstances.
Create Your Account in
3 Quick Steps
Start your trading journey today!
Make a Deposit
Choose one of the available payment methods and fund your eligible trading account.
Start Trading
Explore the available markets, review risk information and use the connected trading workspace.